What We Do

There are many ways to describe what we do and the roles that we take for our clients; directors, advisors, partners, part time colleagues or a remote support system; we are what you need us to be.

We tend not to describe ourselves as ‘consultants’ as our style is one of becoming part of the team and being responsible and accountable for as long as we are needed. Knowledge transfer is the key; we will teach you how to do it so that you are not dependent upon us for the systems that you now run.

Our clients use our services to help them respond to opportunities or to deal with particular problems. They wheel us in when they need us and then wheel us back out when the job is done.

A typical project will be to help a great little organisation to sell more service or product. By ‘great’ we mean that they do what they do well but perhaps they don’t have the expertise or experience to fully respond to client expectations.

For example we can think of one particular company that provide tree and landscaping services.

They were world class in the quality of their work but they were finding that due to the ever increasing expectations of potential clients in terms of health, safety, environment and quality management, they were being left behind and the contracts were going to other providers who in their opinion didn’t produce the same standard of work but were able to produce a few documents.

If we meet an organisation that is excellent at what they actually do, we can take care of the rest.

In this particular example, we undertook an initial health check with the company so as to find all of the gaps and skeletons in the cupboard and this resulted in a detailed report highlighting all of the reasons we could see that were preventing them from making the sale.

The report then became a ‘to do’ list which ultimately lead to them becoming Arboricultural Association Approved Contractors, UKAS ISO9001 registered and listed as one of the few companies in the UK to have achieved the standard required for the National Highways Sector Scheme 18 certification.

The most important thing though is what the project made of the management team. They can now speak the language and produce the documentary evidence to demonstrate that they are fully in control of all risks. This gives even the most demanding client the confidence to know that when appointed, this company will not be importing uncontrolled hazards into their world.

Additional benefits were the dramatic reduction in overhead cost and increased time availability due to the improved efficiency of the new management systems.

What we also find is that previous clients continue to use us to respond to opportunities when they arise as they know that despite all they have learned, they would rather be doing the things that they enjoy and let us do what we do best, produce a tender package of such astonishing quality that they couldn’t possibly not get through to the next stage in the procurement process.

We have never failed to achieve what we set out to achieve for our clients and the most common feedback we hear is that although they thought we were expensive to start with, after the initial ‘leap of faith’, returns on the project far outweigh the investment.

Contact Details

Email: info@paulelcoat.co.uk
Direct: 07800 615 900
London: +44 (0) 20 7193 5611

Registered in England - 5662084
Pittams Lane, NN12 8SP
VAT Number - 875 8709 62

elcoat.co.uk
Putting everything in place to increase sales and profitability
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